Complaint Form 
 

Anika Youth Services (AYS) is committed to providing a safe, non-threatening process for reporting issues, complaints, or grievances. All staff, youth, and stakeholders are informed of their rights and the complaint process during orientation and annual reviews.

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Complaints can be made in person, by phone, or in writing. Staff are available to assist anyone who needs help submitting a complaint. All complaints are treated seriously, investigated as appropriate, and handled without any risk of reprisal.

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If a complaint cannot be satisfactorily resolved, individuals have the right to escalate it to the appropriate authorities, such as the Child/Youth Family Advocate, Children’s Commission, Ombudsman, MP, or MLA.

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AYS strives to resolve disagreements using a conflict resolution process whenever possible. All complaints and their resolutions are documented, and individuals are informed of outcomes within 30 days.

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To submit a formal complaint, please complete the online form below or call our head office at 604-497-0655 for assistance.